Hotel Visit – O By Tamara, Trivandrum

Introduction

The hotel visit was organized as part of our academic curriculum to gain practical insights into the hospitality industry. Our group of enthusiastic students from S1 had the opportunity to explore the operations and management of a real-world hotel.

Hotel Details

• Hotel Name: [O By Tamara, Trivandrum]
• Location: [Trivandrum]
• Date of Visit: [20/02/2024]

Purpose of the Visit

1. Observation: Observed various departments within the hotel, including front desk, housekeeping, food and beverage, and guest services.
2. Interaction: We interacted with hotel staff to understand their roles, responsibilities, and daily tasks.
3. Learning Experience: The visit provided practical knowledge that complements our theoretical studies.

Key Observations and Learnings

Front Desk Operations:

o Checked-in guests, handled reservations, and managed inquiries.
o Learned about room allocation and guest registration processes.

Housekeeping Department:

o Explored housekeeping procedures, including room cleaning, linen management, and maintenance.
o Understood the importance of cleanliness and attention to detail.

Food and Beverage Services:

o Witnessed restaurant operations, menu planning, and food presentation.
o Discussed service standards and customer satisfaction.

Guest Services:

o Interacted with concierge and bell staff.
o Learned about guest requests, transportation arrangements, and local recommendation

Acknowledgments

We express our sincere gratitude to the hotel management and staff for their warm welcome and willingness to share their expertise. Special thanks to Mr. [Insert Name], who guided us throughout the visit.

This hotel visit was an enriching experience, and we look forward to applying our learnings in our future careers. ????✨

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